“OUR GOAL IS TO ESTABLISH A MUTUAL PROFITABLE, LONG TERM, AND ENJOYABLE BUSINESS RELATIONSHIP”
To achieve this goal we operate with a set of principles and beliefs that guide our actions and direct our efforts today and in the future.
Trendtec intends for our Customers to experience total satisfaction with our value-added services. We assure our Customers that we will not only meet but exceed their expectations.
Customers will recognize the quality service our company provides by our:
COMMUNICATION – The key to successful implementation
• Initiate contact with Customers
• Keep Customers informed in a timely and constructive manner
• Provide realistic evaluations of the situation – we don’t wait for the Customer to call us
• If we don’t know the answer, we say so – then we make a commitment to find the answer
PROACTIVENESS – We remain flexible and open to new ideas
• Understand the Customer’s needs, priorities, plans, problems, expectations and future demands
• Look outside of conventional policies and practices for solutions
• Follow-up to assure Customer satisfaction
• Do more than expected when providing service or resolving complaints
COMMITMENT AND EXPERIENCE – Service comes ahead of profits
• Understand that service is our top priority
• Realize that Customers and Employees are a growing asset
• Place emphasis on quality not quantity
• Invest in people – educate, train, fair wages and benefits
• Technical ability and know how
• Invest in technology to support people
PARTNERSHIP – Our dedication to service means we are a valued member of our customer’s team by:
• Establishing and maintaining positive relationships with our Customers and within Trendtec
• Know and use the capabilities of our Customer’s staff, co-workers, and support groups
• Demonstrate goodwill and genuine interest in our Customer’s requirements
• Courteous personal contact is an essential part of delivering value to our Customers
When the Customer can place a high value on our service and our people, the Customer knows that utilizing Trendtec is the right decision and Trendtec knows it’s in a win-win partnership with its Customers.